Coffee shop usability testing is always fun. I’m working on the UX for the Flojuggler app and wanted to see if people would use some side swipes that I just installed. 100% chose clicking instead of swiping. I’ll leave the feature in but will definitely leave the default clicks in place.
It’s always good to see what people do on an interface instead of going on assumptions. This was a low cost feature to install but now I know that I cannot rely on people using it. I’ve seen some designers, devs, and engineers insist that the UX that they installed is the way it “should be” and attempt to drag the user base along with them. That’s just not how I roll. When testing shows that a feature is not connecting with the user base then I suggest pulling it or making sure that it’s not a key part of the UX.
Interaction is about connecting users to software.